1. Data We Collect 1

  1. Information We Collect about You. 1
  2. Information You Provide. 2
  3. Third-Party Social Networking Services. 2

2. Use of Data. 3
3. How We Share Data. 4
4. Third-Party Service Providers. 5
5. Data Security. 6
6. Links to Third Party Sites. 7
7. Children’s Privacy. 7
8. Your California Privacy Rights. 7
9. Changes in the Privacy Policy. 7
10. How to Contact Us. 7

Welcome to Lightway, a website available at www. lightwayhealth.com (the “Site”) and our mobile application (the “App” and, together with the Site, collectively, the “Services”).  The Services are offered by Lightway Home Health Care, LLC (“Lightway”, “we”, “us,” or “our”).  We have developed this Privacy Policy to inform our users (“user(s),” “you,” or “your”) about how we collect data through our Services, how we use the collected data, and users’ rights with respect to the collected data.

Lightway is hosted and operated in the United States.  If you use the Services from outside the United States, please be aware that the information you provide to us is transmitted to, processed, and stored in the United States.  Data will be collected, processed, maintained, and used subject to this Privacy Policy and applicable privacy laws in the United States.

This Privacy Policy is binding on all those who access, visit, and/or use our Services, whether acting as an individual or on behalf of an entity, including you and all persons, entities, or digital engines of any kind that harvest, crawl, index, scrape, spider, or mine digital content by an automated or manual process or otherwise.  Please read this Privacy Policy carefully.  If you do not agree to be bound by this Privacy Policy, then do not access or use the Services.  By accessing and/or using the Services, you accept and agree to be bound by this Privacy Policy and our Terms of Use, which are hereby incorporated by reference.

If you have any questions about this Privacy Policy, please contact us at legal@lightwayhealth.com or at the contact information below.

1. Data We Collect

When you use the Site, we collect and process the following types of information:

a. Information We Collect about You

We collect information about your use of our Services, including, but not limited to, your Internet connections, computer equipment, web browsers, sites visited before using or accessing our Site, sites visited after leaving our Site, and other similar information about traffic and usage, as you navigate to, through, and away from our Site.  This is called “Non-Personal Data” because it does not identify you, but provides insights to us regarding your use of the Services.

We also use automated data collection tools, such as Cookies and Web Beacons, to collect certain types of Non-Personal Data.  You can set your browser to reject Cookies, but that may limit your use of some convenience features on the Services.  For more information on Cookies and how the Services use Cookies, please see our Cookie Notification.

Web Beacons are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, and to monitor how many visitors view our Services.  Unlike Cookies, which are stored on the device, Web Beacons are typically embedded invisibly on web pages or in an e-mail.

Log Data refers to certain information about how a user makes use of our Services.  Log Data may include information such as a user’s Internet Protocol address, browser type, operating system, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a user clicked on, and other statistics.

b. Information You Provide

When use our Services, respond to communications from us (e.g., surveys, requests for feedback), contact us via phone, e-mail, or postal mail, and so on, we will collect certain types of Personal Data that you provide to us. “Personal Data” is information that can be used to identify you, either alone or in combination with other information.  Additionally, when you choose to submit an employment application, you will be setting up an account through ClearCare, Inc. (“ClearCare”), https://www.clearcareonline.com/, subject to its terms and conditions

When use our Services or when you create an account with ClearCare, you may be asked to provide, and we will collect, certain types of Personal Data, which may include your first and last names, e-mail address, zip code, and/or detailed and sensitive employment information.  You will also be asked to generate a password as part of your login credentials.

Collectively in this Privacy Policy, Personal Data and Non-Personal Data is referenced as “Data.”

c. Third-Party Social Networking Services.

Additionally, if you choose to access, visit, and/or use any third-party social networking service(s) that may be integrated with our Services, we may receive your Personal Data and other information about you and your computer, mobile, or other device that you have made available to those social networking services, including information about your contacts on those services.  For example, some social networking services allow you to push content from our Services to your contacts or to pull information about your contacts so you can connect with them on or through our Services.  Some social networking services also will facilitate your registration for our Services or enhance or personalize your experience on our Services.  Your decision to use a social networking service in connection with our Services is voluntary.  However, you should make sure you are comfortable with the information your third-party social networking services may make available to our Services by visiting those services’ privacy policies and/or modifying your privacy settings directly with those services.

2. Use of Data

For Legitimate Interests.  We do not sell or rent Data to any third parties.  We use information collected by clickstream data collection, web pixels, and cookies to store your preferences, improve website navigation, make personalized features and other services available to you, to generate statistical information, monitor and analyze user traffic and usage patterns, monitor and prevent fraud, investigate complaints and potential violations of our policies, to improve the our content and the products, services, materials, and other content that we describe or make available through the Site, and otherwise help administer and improve the Services.

We may identify you from your Personal Data and merge or co-mingle Personal Data and Non-Personal Data, for any lawful business purpose.  Where you provide registration information, cookies can also be used to identify you when you log onto the Services or portions of the Services.  Except as otherwise stated, we may use information we collect from you for the legitimate business purpose of providing our Services to you, including, but not limited to:

  • to respond to your requests and provide user support;
  • to evaluate and improve the content of our Services;
  • to customize the Services to your preferences;
  • to communicate information and promotional materials to you (where you have not expressed a preference otherwise);
  • to maintain record of activities in connection with your use of the Site;
  • to notify you of any changes to relevant agreements or policies;
  • for research analysis;
  • to enforce our agreements, terms, conditions, and policies;
  • to work with our service providers who perform certain business functions or services on our behalf and who are bound by contractual obligations consistent with this Privacy Policy;
  • to prevent or investigate fraud (or for risk management purposes), or to comply with a legal obligation, court order, or in order to exercise our legal claims or to defend against legal claims;
  • to conduct aggregate analysis and develop business intelligence that helps us to enhance, operate, protect, make informed decisions and report on the performances of our Services;
  • to describe our Services to current and prospective business partners and to other third parties for other lawful purposes; and
  • for other purposes identified to you and as requested by you (please note that you have the right to withdraw your consent to such use at any time by contacting us via the contact information below).

Performance of a Contract.  If you have agreed to our Terms of Use, or other terms of service, requested e-mails from us, we may also use your information:

  • to validate your e-mail, password, and/or other login credentials;
  • to respond to your requests;
  • to provide you with products you have requested;
  • to notify you of any changes to relevant agreements or policies; and
  • to process your Data as outlined as described throughout this Privacy Policy.

We may use third‐party e‐mail providers to deliver these communications to you. If you no longer want to receive these e-mail communications, you may opt-out of receiving e-mail communications, as further discussed below.

We may anonymize or aggregate Data that we collect from the use of the Services, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access the Services, market trends, and other analysis that we create based on the information we receive from you and other users. If you provide Personal Data through our Services, we may aggregate that Data with other active Data, unless we specify otherwise at the point of collection.

3. How We Share Data

We do not sell or rent Personal Data to marketers or unaffiliated third parties.  We do have relationships with trusted third parties, but we will not share any Personal Data that we have collected from or regarding you except as described below:

  • Corporate affiliates, including corporate parents, subsidiaries, other affiliated entities, and associated entities for the purposes described in this Privacy Policy, which are required to treat the information in accordance with this Privacy Policy;
  • Service providers that help us administer and provide the Services (for example, a web hosting company whose services we use to host our platform). These third-party services providers have access to your Personal Data only for the purpose of performing services on our behalf.
  • Authorized third parties, who are parties directly authorized by you to receive the applicable Data, or when you submit your employment application and related information through ClearCare and allow ClearCare to process your information, including but not limited to any background checks, employer verification, and review. The use of your Data by an authorized third party is subject to the third party’s privacy policy;
  • Third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), in which case we will require the recipient to use such information in accordance with this Privacy Policy;
  • As we believe necessary: (i) under applicable law; (ii) to enforce applicable terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; (iv) to detect, prevent, or otherwise address fraud, security or technical issues; (v) to respond to claims that contact information (e.g. name, e-mail address, etc.) of a third-party has been posted or transmitted without their consent or as a form of harassment; and (vi) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence;
  • Pursuant to your explicit approval prior to the disclosure; and
  • We may share aggregated, de-identified Data with our sponsors and business partners to let them know how many users viewed and interacted with their materials. This information does not identify any individual or corporate entity.
4. Third-Party Service Providers

We use third-party service providers to help us operate our Services, who may collect, store, and/or process the information detailed herein.  We allow access to our database by third parties that provide us with services, such as technical maintenance, market research, customer relations management, and purchase functionality, but only for the purpose of and to the extent necessary to provide those services.

If you choose to request certain features on the Services, we may forward your information to third parties for services such as credit card or other payment processing, order fulfillment, credit pre-authorization, address confirmation, and employment-related screening and verification.  There are also times when you provide information about yourself to us in areas of the Services that may be managed or participated in by third parties. In such cases, the information may be used by us and by such third party(ies), each pursuant to its own policies.

We use commercially reasonable efforts to engage with third parties that post a privacy policy governing their collection, processing, and use of Non-Personal Data and Personal Data.  While we may seek to require that such third parties follow appropriate privacy policies and we will not authorize them to use your information except for the express purpose for which it is provided, you agree that we do not bear any responsibility for any actions or policies of third parties.

Google Analytics.  We have enabled Google Analytics to collect data about our traffic through the use of Google advertisements and other anonymous identifiers. We use Google Analytics cookies and other cookies to compile data to better understand users and provide users with a more tailored experience.  You can opt out of Google Analytics by visiting Google’s Opt-Out Browser Add-on website.

Web Hosting.  We use an third-party company to host our Site.  When You submit information through our Site, it is stored on that company’s servers.

WordPress.  Our Site is a WordPress website. WordPress is an open-source content management system that we have used to build and support our Site.  WordPress’ legal policies can be found on its website.

A Note about Third-Party Tracking and Our Site — We do not serve targeted advertising; however, when you use the Internet, unaffiliated parties such as ad networks, web analytics companies, and social networking platforms, may collect information about your online activities over time and across our and other websites. This information may be used to provide advertisements for products and services that may interest you, and those companies may use Cookies, clear GIFs, and other tracking technologies. We do not track your activity across different websites or online services.  We do not honor “do not track” signals transmitted by web browsers.

For more information about third-party advertisers and how to prevent them from using your information, visit the NAI’s consumer website here or here. If you do want to opt out using these tools, you need to opt out separately for each of your devices and for each web browser (such as Internet Explorer, Firefox, or Safari) that you use on each device.

5. Data Security

We take reasonable steps online and offline to safeguard the Personal Data that you provide to us.  Nonetheless, it is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee the security of your Personal Data, or any other information, transmitted to or through any of our Services.  Any transmission of Personal Data, or other information, is at your own risk.  By using our Services, you acknowledge and accept these risks.  As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information.   It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Services.  Any transmission of information is at your own risk.  By using our Services, you acknowledge and accept these risks.

If you have any questions about security on our Services, or if you suspect a security breach, notify us immediately via e-mail at legal@lightwayhealth.com.  If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.

6. Links to Third Party Sites

Our Services may contain links to other sites that are not operated by us.  If you click on a third-party link, you will be directed to that third party’s site.  Such links do not constitute an endorsement by us of those other websites, their content or services, or the persons or entities associated with those websites. This Privacy Policy does not apply to third-party websites.  We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.  We encourage you to review the privacy policies and terms of all third-party websites or services that you may visit.

7. Children’s Privacy

We do not sell products or services for purchase by anyone under the age of thirteen (13). In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we will never knowingly request or solicit Personal Data from anyone under the age of thirteen (13) without verifiable parental consent.  In the event that we receive actual knowledge that we have collected such Personal Data without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical.  We reserve the right to request proof of age at any stage so that we can verify that minors are not using the Service(s).

8. Your California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request and obtain a list of what Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties.  Requests may be made only once a year and are free of charge. Under Section 1798.83, California residents are entitled to request and obtain such information, by e-mailing a request to legal@lightwayhealth.com.

9. Changes in the Privacy Policy

We reserve the right to modify and update this Privacy Policy at any time by posting an amended version of the statement on our Site.  Please refer to this policy regularly.  If at any time we decide to use Personal Data in a manner different from that stated at the time it was collected, we will notify you either on the panel home page of our Site or via e-mail.

10. How to Contact Us

Because protecting your privacy is important to us, you may always submit concerns regarding our Privacy Policy on the contact us page.  We will attempt to respond to all reasonable concerns and inquiries expeditiously.

If you have any questions or comments about our Privacy Policy, please contact us at:

By e-mail: legal@lightwayhealth.com

By telephone: (615) 891-4222

Mailing Address:
Attn: Website Inquiry
Lightway Home Health Services, LLC
4525 Harding Pike
Suite 150
Nashville, TN 37205

Please be assured that any Personal Data that you provide in communications to us will not be used to send you promotional materials unless you so request.